Precaution regarding HafH plan

HafH Member Plan

Matters common to all HafH plans

  • The monthly fee for a paid HafH plan shall in principle be settled on the first day of the month. Accordingly, if a Member registers for a paid HafH plan mid-month, the first month of registration (the “First Paid Plan Registration Month”), shall not be charged.
  • The First Paid Plan Registration Month is free of charge only once per person. Please refer to “Changing plans (excluding HafH Coliving)” and “Plan and Base Facility changes with respect to HafH Coliving” for details.
  • Details (including the location, equipment, services) of HafH facilities and facilities affiliated with HafH (collectively the “HafH Network”) are subject to change. Furthermore, facilities may also become unavailable.
  • Some facilities do not offer single rooms and only dormitory types (shared rooms) are available. For details, refer to the specific facility’s introduction page.
  • The number of days a HafH Network has available for use for each plan is the number of days from the first day of a given month until the last day of that month. If your HafH Network stay carries over to the following month, your stay until the checkout time on the first day of the following month will be counted as part of the previous month. For example, in the case of a stay from June 30 to July 2, the stay from June 30 to July 1 would be considered as one day in June and the stay from July 1 to July 2 would be counted as one days use in July under the HafH plan.
  • To stay at a HafH Network, you must make a reservation using the HafH exclusive website. A reservation request may be made from up to 90 days prior to your preferred arrival date to 9:00 pm of that day. Note that you may not be able to reserve your preferred facility or room time depending on room availability, facility status and other circumstances. We recommend that you reserve well in advance.
  • Services including breakfast, allowable stay times, room cleaning and bedsheet changes during your stay will differ by facility. For details, refer to the specific facility’s introduction page. To maintain a positive relationship between members and facilities, we ask all members to keep facilities in clean condition.
  • Depending on the plan and usage status, complimentary HafH Coins will be awarded from the first settlement date and on the first day of each month thereafter. HafH Coins may be used for room upgrades. The number of coins needed differ depending on the room type, and some facilities will require coins not just for individual rooms but also for some dormitory rooms as well. Please refer to the facility’s reservation screen for the number of coins needed. HafH Coins may not be purchased. Please also refer to the FAQ for details.

HafH CoLiving ¥82,000 (tax included) per month

HafH Coliving ¥82,000 (tax included) per month Fixed room and bed + HafH Network 10 days use + HafH Coin 500 coins

  1. You select a facility to be based at (the “Base Facility”) from the HafH facilities and you can stay at another HafH Network for up to 10 days while keeping a fixed room or bed (the “Fixed Room”) for one month at the facility selected.
  2. Once you select a Base Facility, your stay will be confirmed through arrangements with the Base Facility.
  3. Until your stay at the Base Facility has been confirmed, your member status will remain at either its current status or Snooze HafH. After your move-in date has been decided and your stay at the Base Facility has been confirmed, your member status will be updated to HafH Coliving. As with other plans, since fees are settled on the first of each month, please register/change to HafH Coliving from the month corresponding to the move-in date.
  4. Please refer to the facility introduction page to find HafH facilities that can be selected as a Base Facility. Facilities selectable as HafH facilities are subject to change. If the Base Facility you are using becomes unavailable, members will be notified 90 days prior to the day the facility is no longer available. Please select a different HafH facility as your Base Facility.
  5. Depending on usage by other members, you may not be able to select your preferred HafH facility as your Base Facility.
  6. You may change your Base Facility once a month. You may submit an application to change your Base Facility the month before the preferred month of change, however use as Base Facility will be from the move-in date following the first day of the next month.
  7. A Fixed Room will be prepared at your Base Facility, and even while you stay at a different HafH Network, your belongings may be stored at the Fixed Room in your Base Facility.
  8. Members are required to clean their room, bed and also change their bedsheets while staying in their Fixed Room.
  9. A reservation is required each time you wish to stay at a HafH Network other than your Base Facility.
  10. You will be required to present a copy of your passport or driver’s license as personal identification.

HafH Traveling (1m) ¥82,000 (tax included) per month

HafH Network 1 month use + HafH Coin 500 coins

  1. You can stay at HafH Network for one month.
  2. You can stay at multiple HafH Networks, or stay continuously at just one specific HafH Network.
  3. A HafH Network reservation is required each time you wish to stay at a HafH Network.

HafH Traveling (10d) ¥32,000 (tax included) per month

HafH Network 10 days use + HafH Coin 200 coins

  1. You can stay at HafH Network for up to 10 days.
  2. You can stay at multiple HafH Networks, or stay continuously at just one specific HafH Network.
  3. A HafH Network reservation is required each time you wish to stay at a HafH Network.

HafH Traveling (5d) ¥16,000 (tax included) per month

HafH Network 5 days use

  1. You can stay at HafH Network for up to 5 days.
  2. You can stay at multiple HafH Networks, or stay continuously at just one specific HafH Network.
  3. A HafH Network reservation is required each time you wish to stay at a HafH Network.

Trial HafH (2d) ¥3,000 (tax included) per month Limited time (Final date to be determined)

HafH Network 2 days use

  1. A limited time trial plan offer for all to experience HafH.
  2. You can stay at HafH Network for up to 2 days.
  3. You can stay at multiple HafH Networks, or stay continuously at just one specific HafH Network.
  4. A HafH Network reservation is required each time you wish to stay at a HafH Network.
  5. This is a limited time trial plan. The plan may end or its terms may be modified.

HafH Coworking ¥12,000 (tax included) per month

Use of co-working spaces at HafH facilities

  1. You can make use of the co-working spaces at HafH facilities. Provided, however, availability is not guaranteed. This service is currently only available at HafH Nagasaki SAI and HafH Nagasaki Garden (as of March 12th, 2020).
  2. Please refer to the introduction page for details regarding times and equipment availability at each facility. Free Wi-Fi service is provided at all facilities.
  3. A reservation is not required for use of co-working spaces.

Snooze HafH (formerly Trial HafH) ¥0 per month

Membership registration only

  1. You only need to register for membership. You do not need to pay a monthly fee.
  2. We may offer services such as the distribution of coupons and announcement of discounts.
  3. You cannot stay at HafH Networks or use co-working spaces.

Changing plans (excluding HafH Coliving)

  • Plan change procedures can be performed from the member’s page.
  • Change procedures are considered complete when your “Membership Status” on the member’s page displays the new plan.

(1)Changing to a more costly monthly plan

  • When changing to a plan with a higher monthly fee than the currently selected plan (excluding HafH Coliving), you may select either “Change Now” or “Change from Next Month” as the start date of the plan change.
  • If “Change Now” is selected, the fee differential with the new plan will be settled on the day of the change. Once payment authorization is completed, you may make use in accordance with the new plan. Note that during the First Paid Plan Registration Month, no fee differential settlement will occur, however for subsequent plan changes, refer to section “(3) Plan Changes from the Month After the First Paid Plan Registration Month” below for details. For example, a user registers as a member on January 2, 2020 and at the same time selects “HafH Traveling (10d)”, and then wishes to change to “HafH Traveling (1m)” from February 2, 2020: If “Change Now” is selected, the member will change to “HafH Traveling (1m)” immediately effective February 2, 2020 and may proceed to make reservation requests accordingly. Since the member will have been charged a monthly fee of 32,000 yen on February 1 as a “HafH Traveling (10d)” member, the 50,000 yen (excluding taxes) differential with “HafH Traveling (1m)” will be charged to the member’s credit card on February 2, the day of the change.
  • If “Change from Next Month” is selected, the member may make reservations in accordance with the new plan for the next and subsequent months from the time of the change. The monthly fee for the new plan will be settled on the first day of the next month. For example, a user registers as a member on January 2, 2020 and at the same time selects “HafH Traveling (10d)”, and then on February 2, 2020, wishes to change to “HafH Traveling (1m)” effective March 1, 2020: If “Change from Next Month” is selected, the member may from the time of initiating the change, make reservation requests for the number of days permitted under the “HafH Traveling (1m)” plan for the period beginning on March 1. On March 1, the member’s credit card will be charged 82,000 yen, the monthly fee for the “HafH Traveling (1m)” plan.

(2)Changing to a less costly monthly plan

  • A plan cannot be changed mid-month, however “Change from Next Month” may be selected.
  • If you would like to change plans, please perform the necessary procedures prior to the last day of the month before your preferred month of change. For example, if you want to change plans from July 1, you must complete the change procedures by midnight on June 30.
  • If the procedure is completed by the last day of the month, the new plan may be used from the first day of the following month. Note that if you are staying at a HafH Network at the end of the month and a new plan takes effect from the first day of the following month, your stay until checkout time on the first day of the following month will be counted as stay of the plan prior to the change.
  • When changing from a HafH plan with a larger number of usable days to a HafH plan with fewer usable days, before performing the procedures to change plans, you must reduce your number of reservations to be within the number of usable days under the new plan. You cannot change plans if your reservations exceed the number of usable days under the plan after the change. HafH plans in descending order of usable days are as follows: HafH Traveling (1m), HafH Coliving, HafH Traveling (10d), HafH Traveling (5d) and Trial HafH (2d). For example, if you have selected HafH Traveling (1m) in June and have already made reservations for 20 days in July, and wish to change plans to HafH Traveling (10d) in July, you will need to cancel a portion of your reservations so that your number of reservations for July is 10 days or less prior to performing the procedures to change plans.

(3)Plan Changes from the Month After the First Paid Plan Registration Month

  • You may change to a HafH plan with a lower monthly fee than the plan selected in the First Paid Plan Registration Month or withdraw from two months after the First Paid Plan Registration Month. Example 1: A user registers as a member on January 2, 2020 and at the same time selects “HafH Traveling (10d)” January 2020 will be the First Paid Plan Registration Month and first payment will be settled on February 1, 2020. The member may change plans to “HafH Traveling (5d)”, “Trial HafH (2d)” or “Snooze HafH” from March 2020. Example 2: A user registers as a member on January 2, 2020 and at the same time selects “Trial HafH (2d)”. Subsequently on March 1, 2020 the member changes plans to “HafH Traveling (1m)” on March 1, 2020. March 2020 will be the First Paid Plan Registration Month and first payment will be settled on April 1, 2020. The member may change plans to “HafH Traveling (10d)”, “HafH Traveling (5d)”, “Trial HafH (2d)” or “Snooze HafH” from May 2020.
  • Changing plans during the First Paid Plan Registration Month follows the same procedures as “(1) Changing to a more costly monthly plan”.
  • For details about withdrawing, please refer to “About Withdrawal” below.

(Plan and Base Facility changes with respect to HafH Coliving)

  • Since HafH Coliving is a plan for stays of over one month at the same location, a stay of one month or longer (including the uncharged First Paid Plan Registration Month) is considered a prerequisite. Furthermore, the plan may not be changed mid-month.
  • The Base Facility may be changed mid-month after the number of days stayed has exceeded one month. Edit the location from your profile and contact the facility that will become your new location.
  • When a HafH Coliving member wishes to change plans or location, the departure date as well as other matters will need to be discussed with the facility of stay. Please speak with the facility at your earliest convenience.
  • When a member that has selected a plan other than HafH Coliving wishes to change to HafH Coliving, as some time may be needed before the first date of stay can be finalized, please perform the necessary procedures at your earliest convenience.

(About withdrawal)

  • You may withdraw from two months after the First Paid Plan Registration Month.
  • If you would like to withdraw, perform the procedures under CONTACT on the Member’s Page. Since in some cases it may take time to complete the withdrawal procedure, please change your current plan to “Snooze HafH” and stop the monthly charge fee before performing the withdrawal procedures.
  • If you withdraw, all membership information including usage history, member status and HafH Coins granted will be deleted, and even if you re-register as a member, membership information cannot be recovered. Customers who may use the service again are recommended to change their current plan to “Snooze HafH” so that a monthly fee is not charged.

(About payment)

  • Payment may only be made by credit card.
  • The monthly fee for your plan will be settled on the first day of each month to the credit card registered when you signed up as a member.
  • If the credit card you have registered is not valid and we cannot complete the settlement, your stay reservations may be cancelled or your plan may be changed to “Snooze HafH”.

Frequently asked questions may be found under the FAQ section on the website. Please refer to it for additional information.

Updated: March 19, 2019

Updated: May 14, 2019

Updated: July 24, 2019

Update: March 12, 2020