2022.01.18

Our Fairness Policy! Determining HafH Coin amounts for accommodation

（Chinese is below.）

In order to be fair, we are constantly updating our policy on the number of HafH Coins required to make reservations

HafH is a travel subscription. We want to maintain our flat-rate subscription fee while also maintaining the value for money our service offers. In order to make good on both of these things, we are in daily contact with the accommodation facilities in our network and constantly monitoring market prices. Through these actions, we have been reviewing our HafH Coin system to make sure it’s fair for Neighbors (HafH members), and from this month onwards we will be making changes on a regular basis.

So what’s going to happen?

Basically, we want the amount of HafH Coins required to make bookings to be consistent throughout the year, and have set up our HafH Coin system to reflect that. However, it is a fact that there are some areas where the number of HafH Coins required is not in line with changing market prices and Neighbor usage. In order to correct this situation as quickly as possible, and to ensure that the number of HafH Coins required for making a reservation is always appropriate and fair, we will periodically review and make changes to the HafH Coin system.

When it comes to other online accommodation websites, prices can change daily depending on season or demand. However, with HafH, when changes do occur it will likely be within the range of +/- 50 to 100 HafH Coins per night for most accommodation facilities. We will continue to make adjustments so that we can offer the fairest HafH Coin rate to Neighbors.

Please see our FAQ page if you have questions or are unsure about how making a reservation works, etc.

We recently spent about 80 hours conducting a study* based on market prices and customer usage to see if we were providing a fair service to Neighbors.

We found that overall we were able to maintain prices at 10.7% cheaper than other accommodation booking sites.

One of the reasons we have been able to provide this service is that our partner accommodation facilities have been able to come on board with HafH Neighbors’ new travel styles, and we have been able to continue building good relationships with them.

We will continue to undertake these kinds of studies/surveys to improve our travel subscription.

Please feel free to check out the COO of KabuK Style Inc. Ryo Osera’s note on past studies here. (Only available in Japanese.)

HafH is a subscription service (and a bargain)!

As users of our service already know, HafH is a flat-rate subscription service. By continuing to use HafH, your membership status changes making it easier to accumulate HafH Coins, which you can then use to visit your favorite accommodation facilities whenever you want.

In addition to accommodation, we are running trials with transportation companies, etc., so that we will be able to provide a variety of others services in the future

*
【Subject of our study】841 accommodation plans available/past accommodation records as of December 2021 comparable with other accommodation booking sites.

【Method of Research】
– Conducted December 8 to 24, 2021
– Compared against 3 accommodation booking websites (2 Japanese companies, 1 overseas company)
– We used four price points (January and February 2022, weekdays and Saturdays), and the ratio of weekdays to day before public holidays to calculate average price.
– This average price was then compared to the price used to set HafH Coins

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